The Building Blocks to Digital Innovation

‘Digital Innovation’ has become the new ‘Mobile First’ buzzword for almost every company across the land over the last couple of years. These two initiatives are actually very closely related in many ways though the ‘Mobile First’ strategy gives some more wiggle room for traditional practices and flexibility in how updates and upgrades are deployed. …

Unpacking Retail – The 4 retail models and how to win in each

The retail landscape is changing due to the emergence of pure play digital alternatives, the dominance of cross-category sellers such as Walmart, and the expansion of consumer information availability. This article examines the big 4 types of retail model, and the key drivers for success in each of these areas. To keep thinks positive, I've …

Thoughts from the Airport… How to change and improve habits of customers

Currently, I am sat at the gate at Chicago O'Hare waiting to board a flight to DFW and I'm struck by the number of people mingling around the gate entrance waiting for it to open and then to rush forward zone by zone for preassigned seats. With the wealth of information we now have available …

The 10 Most Important Digital Retail Innovations of the 2010s

Entering into 2019, and looking back at the last decade, there have been a number of major digitally focused innovations across the retail landscape that have positively impacted the shopping experience. But which were the most significant? Hindsight is a wonderful thing. We can now look back on the key digital advancements in retail that …